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Customer Questions

Frequently Asked Questions

Explore the topics below for information on the most frequestly asked questions.

Reach out to the following teams for more information:

Customer Service team is available Monday through Friday from 8 a.m. to 4:30 p.m. to assist with account information, bill payments and questions at:
Call: (760) 728-1178.

Engineering Department can answer questions and topics related to engineering projects at:
Email: engineeradmin@rainbowmwd.com 
Call: (760) 728-1178 ext. 109 

I am planning on erecting a fence or building; how do I know where the utilities are? 

Before any kind of excavation, call Dig Alert at 811. This is a free service that will contact agencies to mark any utilities in the area that you delineate. If your project lies within a water or sewer utility easement,  you must fill out an Encroachment application for District approval. Once reviewed an Encroachment Permit may be granted. Once completed and recorded, you may proceed with your…

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