How to Check for an Outage

Take these steps to check for a water outage in your service area.

• Visit the Rainbow Water website to check for the Emergency Shutdown notification banner across the top of the home page.
• Water service may be interrupted due to past due balances. Verify your account status or make a payment by calling customer service at (760) 728-1178.
• If there is still no water coming out of your faucet, please follow the steps below to report an outage.

Report an Outage

Rainbow Water is available 24 hours a day, seven days a week to assist customers with water outages. To report a water outage, please call the customer service phone number at (760) 728-1178. 

• After-hours support will dispatch an on-duty staff member of the outage.
• Customers may receive a call from Rainbow Water for more details about the outage.
• Use the Contact Us page to submit the non-emergency form.