Watch Out For Utility Agency Imposters

In recent months, reports on San Diego County social media and news sites have indicated a scam is facing the community with imposter water agency representatives knocking on doors and asking to test tap water inside homes. Utility scams have rapidly increased over the past few years, and Rainbow Water is issuing a warning to the community to be on the lookout for individuals posing as water agency employees. 

 Rainbow Water and Eastern Municipal Water District will not enter a private residence to test water. If needed, samples are taken by customers and delivered to the water agency.

Tips to Protect Yourself from a Scam

• If you receive a call from a person claiming to be from a utility agency, hang up and call Rainbow Water's Customer Service team at (760) 728-1178.
• Remember to avoid giving out personal and financial information to an unknown number. If an unknown caller requests immediate financial payment, give pause and contact Rainbow Water directly.
• Request for payment will not be solicited by a water agency at a residence, online, via email or text. Payments will not be requested by purchase of gift cards, water accessories, or water line insurance. 
• All utility agency employees wear agency logo apparel, carry agency identification, and drive agency vehicles with California license plates. Request to see identification if you are concerned with the legitimacy of the agency representative.
• Water agencies will not request access to enter a residence or business without an appointment. Persons claiming to be from a water agency should be turned away and reported to local law enforcement.
• Anyone who refuses to wait while you contact the water agency should be considered a fraud and reported.

Please report any incidents by phone to: 

• Rainbow Water Customer Service at (760) 728-1178  
• San Diego County Sheriff Department Non-emergency dispatch at (858) 565-5200

Water Quality

Rainbow Water is committed to providing all customers with a safe and reliable water supply. Water is regularly monitored and tested throughout our service area to ensure the water served to your homes and businesses meets or exceed all state and federal guidelines for safe drinking water, and this past year was no exception. Read more about your water in Consumer Confidence Report (CCR), an annual water quality report to inform all customers of their drinking water supply.

Read the CCR Report